SuSaati

End-to-end smart water management

Your water meter, now in your pocket.

SuSaati brings together a LoRaWAN network that reads every meter automatically each day, a utility dashboard and a citizen app on one platform. One team and one contract, from survey to operation.

Plan a pilot callHow it works
  • 98%+daily read success target
  • 90 daysmeasurable pilot
  • Vendor-neutralmeters and gateways from different manufacturers
  • AES-128encrypted from meter to platform

Why now?

Nearly a third of water is lost before it is billed.

The field still runs on periodic readings, estimated bills and leaks found days later. With a fixed network, every meter is read every day and losses become visible.

  • 126 billion m³of non-revenue water worldwide, every year
  • ≈ 30%global average loss rate
  • 31.6%Türkiye average, 2024
  • 25%Türkiye’s legal cap for metropolitan utilities, 2028

For a utility supplying 50 million m³ a year, a 5-point improvement saves about 2.5 million m³ of water every year.

Sources: Liemberger and Wyatt (2019), World Bank study · Su Verimliliği Genel Müdürlüğü (Türkiye) · Official Gazette of Türkiye, 31 Aug 2019

Solution

Four parts, one platform

Hardware, installation, software, integration and support come under one contract, so responsibility is never split.

LoRaWAN field network

A network your utility owns. Kilometres of range in a city, meter modules that run on batteries for years, no per-device fees.

Remote reading

Every meter is read automatically every day; basement meters report via relays. No more estimated bills.

Utility dashboard

Sales, revenue, customer and alarm indicators update live. Leaks become a prioritised task list.

Citizen channels

The SuSaati app, kiosks and digital payment. Customers see their consumption daily and get leak alerts the same day.

How it works

From meter to bill in four steps

  1. The meter measures and transmits

    The LoRaWAN module on a smart, card or mechanical meter sends each reading, encrypted.

  2. The network receives and filters

    Overlapping gateways pick up the packet; the network server removes duplicates and adjusts data rates.

  3. The platform validates

    SuSaati validates the data, analyses leaks and raises alarms.

  4. Data turns into action

    Bills based on actual consumption, customer notifications and work orders for the crew.

Overlapping coverage, uninterrupted data

Every packet reaches two or three gateways at once; if one gateway fails, data keeps flowing through the others. We choose sites through RF planning and field measurement. One gateway can receive about 1.5 million packets a day.

For difficult sites: gateways listening from different directions plus relays in metal-dense areas, relays or external antennas in basements, and a macro gateway on high ground in rural areas.

Works with every meter

Smart meters
Read over LoRaWAN, NB-IoT or M-Bus.
Prepaid card meters
The existing card system stays; credit is loaded via NFC, a kiosk or an external reader.
Mechanical meters
Become smart with a pulse-output module.
Adapter layer
Every meter’s data is converted into one format; a new protocol only needs a new adapter.

Platform

Operations on one screen, the meter in your pocket

Utility dashboard

  • Live sales, revenue, customer and alarm indicators
  • Consumption map by district, along with digital adoption
  • A prioritised task list from leak, battery and tampering alarms
  • Outage management on a map, with SMS and push notifications
  • Payments, refunds and reconciliation; each role sees only its own screens

SuSaati app

  • Verified balance, daily consumption and savings goals
  • Credit via NFC for card meters, remote credit for smart meters
  • 3D Secure payment and automatic top-up when the balance runs low
  • Instant leak alerts and outage notices
  • On Android, iOS and the web, under the utility’s own name and colours

Hidden leaks become visible

A small leak of 14 litres an hour costs one customer 123 m³ a year; across a thousand customers, 123,000 m³. Three nights of continuous flow between 2 and 5 a.m. raise a possible-leak alarm: the customer is notified, the dashboard shows an alarm and the crew gets a work order.

Payments through every channel

Card credit via NFC on a phone, kiosks for people without a smartphone, remote credit to smart meters over LoRaWAN, and automatic top-up. A sequence number prevents double top-ups; card details are never stored.

Trust

Secure, open and monitored in the field

Security and data protection by design

LoRaWAN data is encrypted with AES-128, with a unique key per device; gateways forward packets but cannot read them. Each utility’s data is isolated at row level, with role-based access, two-factor authentication and a hash-chained audit log. Card details are never stored.

Integration through open interfaces

Through the REST API, utility systems access customer, reading and payment data within scoped permissions. Billing, SCADA, GIS, ERP and the call centre connect via the API; payment and SMS providers plug in through adapters.

We operate the network

Signal strength is logged for every packet; when it drops below the threshold, a work order opens before data is lost. Maintenance, updates and reporting run under a service level agreement.

Your data stays yours

Deployment in your own data centre, in a dedicated managed cloud or in a hybrid model.

Benefits

Measurable results for the utility, citizens and the city

Utility

Reading costs fall, leaks are spotted fast, estimated bills and disputes decrease, and collection speeds up.

Citizens

See their consumption daily, get leak alerts the same day and pay actual bills, not estimates.

City

Gains water savings and future-ready infrastructure. Results are measured and reported from the pilot onwards.

Worldwide

This approach already works at scale

  • Madrid1.55 million meters, more than 155,000 leak alerts
  • ValenciaRead success above 99%
  • Yorkshire4,500 leaks fixed in 12 months
  • Lyon354,000 meters read over LoRaWAN
  • SingaporeDaily readings from 300,000 meters in the first phase

The common thread: a fixed network, hourly data and a platform that works hand in hand with citizens.

Sources: Comunidad de Madrid (2026) · iAgua (2026) · Yorkshire Water (2025) · JDN / Tactis (2023) · PUB Singapore

Getting started

Start with a pilot, then scale on evidence

In a 90-day pilot we install and measure in two different areas, and you decide with a KPI report in hand.

  1. Survey and RF planning

    Field measurement, gateway sites and meter inventory.

  2. 90-day pilot

    Installation, integration and measurement in two different areas.

  3. Roll-out

    Area by area, with a phased transition.

  4. Operation

    We run the network and the system, under a service level agreement.

The KPIs we measure

  • Over 98% daily read success
  • Every meter heard by at least two gateways
  • Leaks detected within hours
  • Battery life verified by measurement

Why us

Why SuSaati and Taleppo?

  • One team and one contract, from survey to operation
  • A vendor-neutral platform on open standards
  • A working system, with 250 automated tests and a live demo
  • Security and data protection by design
  • Software developed in-house at Balıkesir Teknokent, Türkiye: you work directly with our engineers

Live demo

Try the demo now

The demo runs on sample data; payments, card writing and meter commands are simulated. Use the one-click demo accounts on the sign-in screens. The interface is in Turkish.

Citizen app

Balance, daily consumption, top-ups and leak alerts.

Open the demo

Utility dashboard

Live indicators, alarms, outage and finance screens.

Open the demo

Kiosk simulator

A top-up point for customers without a smartphone.

Open the demo

Demo data is reset from time to time.

Contact

Let’s make your city’s water smart, together.

Contact us for a survey, a live demo or a pilot. First step: a 90-day pilot.

Plan a pilot call
Address
Taleppo · Balıkesir Teknokent, Bigadiç, Balıkesir, Türkiye
Download the presentation (PDF, 1.5 MB)